Customer Support Technician

Who we are 

Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services, operating across various industries to help clients manage risk, enhance performance, and ensure compliance with quality, health and safety, environmental, and social responsibility standards. 

As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards, facilitating market access and enhancing brand reputation. We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities. Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations and on-site evaluations to ensure that products, services, assets, and installations are manufactured or operating as intended, thereby controlling quality and verifying compliance with regulatory requirements. 

Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers. We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.

Who we need

Reporting to the Sample Logistics Manager, Eastern Canada, we are hiring a Customer Support Technician to join our Kingston Service Centre. As our new Customer Support Technician, you will play a critical role in ensuring environmental samples move efficiently and accurately from client intake through to laboratory processing. Acting as the first point of contact for clients and the connection between customer service, logistics, and laboratory operations, you will receive and process samples, maintain accurate documentation, coordinate shipments, and ensure every submission meets regulatory and quality requirements. Your work will directly support the integrity of our testing processes while delivering a professional and responsive experience for our clients.

This is an existing full-time, onsite role based in our Kingston location working Monday to Friday from 8:30 a.m. to 5:00 p.m.

What's in it for you

Purpose. Every sample you receive, process, and coordinate supports testing that helps protect public health, the environment, and communities. Your attention to detail and commitment to quality will directly contribute to reliable laboratory results that clients depend on to make informed decisions and meet regulatory requirements.

Variety and collaboration. This is a role that combines customer service, logistics, and laboratory operations. You will interact with clients, coordinate with courier services, and work closely with laboratory, customer service, business development, and sample logistics teams, giving you broad exposure to the end-to-end testing process and the opportunity to build valuable knowledge across the business.

Growth and stability. As part of a global leader in testing, inspection, and certification, you will join a team that values quality, safety, and continuous learning. You will receive training in laboratory processes, quality systems, and Transport of Dangerous Goods certification while developing skills that can open doors to future opportunities across Bureau Veritas' laboratory and operational teams.

How you will make an impact

• Receive and process client samples. You will serve as the first point of contact for incoming samples, ensuring they are received, documented, and entered into our Laboratory Information Management System (LIMS) accurately and within required timelines. You will review Chain of Custody documentation, verify sample requirements, and help ensure every submission is ready for timely analysis.
• Coordinate the flow of samples. You will organize, prepare, and redirect samples based on testing requirements, communicating priority submissions and short holding times to laboratory teams. Working with courier providers and internal stakeholders, you will help ensure samples move efficiently through every stage of the process.
• Deliver an exceptional client experience. You will greet clients, respond to inquiries, prepare bottle orders, and provide knowledgeable, responsive support throughout the sample submission process. By building positive relationships and resolving issues quickly, you will help create a seamless experience for both new and existing clients.
• Maintain quality and compliance. You will follow established quality systems, standard operating procedures, and safety protocols to ensure every sample is handled correctly. You will monitor equipment, maintain inventory, support health and safety initiatives, and obtain and apply Transport of Dangerous Goods certification to support the safe handling and transportation of samples.
• Collaborate to improve operations. You will work closely with Customer Service, Business Development, Sample Logistics, and Laboratory Operations to support daily activities, share information, and identify opportunities to improve processes and service delivery. You will also provide support to related operational areas as needed, contributing to the success of the broader team.

What you bring

• The customer focus. You enjoy building positive relationships and take pride in providing responsive, professional service. Whether greeting clients, answering questions, or resolving issues, you communicate clearly and create a positive experience with every interaction.
• The attention to detail. You are highly organized and understand the importance of accuracy when handling documentation, entering data, and processing samples. You can manage multiple priorities while maintaining quality and meeting deadlines in a fast-paced environment.
• The problem-solving skills. You can identify issues, think through solutions, and know when to escalate concerns. You approach challenges with sound judgment, a positive attitude, and a commitment to finding the best outcome for clients and the team.
• The collaborative mindset. You enjoy working as part of a team and build strong relationships across functions. You are adaptable, dependable, and ready to support colleagues wherever needed to keep work moving forward.
• The technical foundation. You are comfortable using computer applications such as Microsoft Office and can quickly learn new systems and processes, including laboratory information management systems (LIMS). You can safely perform the physical aspects of the role, including lifting and moving sample containers weighing up to 40 pounds.

Compensation 

• This posting is for an existing vacancy.
• The salary for this role is $19  per hour.  Our salary ranges reflect the range of skills and experience required for the posted position. The final offer amount for this role will depend on geographical region, applicable experience, internal equity, and the skillset of the candidate.  
• Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and talent acquisition team.

Why join us 

At Bureau Veritas, you will be part of a global team dedicated to making a meaningful impact on the world. With over 83,000 employees across 140 countries, we are committed to creating a safer, more sustainable future. Our mission goes beyond compliance—protecting lives, preserving the planet, and driving positive change. 

As a global leader in testing, inspection, and certification, we embrace innovation and strive for excellence. You will work alongside passionate experts shaping the future of environmental testing. Join a team united by shared values and a commitment to building a better tomorrow. Together, we are reimagining industries and leading the way in sustainability. Apply now If you have 70 percent of what we are looking for and 100 percent authenticity and passion, express your interest here.

What you can expect from our recruitment process

• A virtual interview with a Talent Advisor to discuss your interest in joining Bureau Veritas and this opportunity. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual or in-person interview with the Sample Logistics Manager, Eastern Canada, focused on your customer service experience, attention to detail, ability to manage competing priorities, and your approach to delivering quality work in a fast-paced operational environment.
   

Bureau Veritas is firmly committed to diversity within its community and welcomes applications from racialized persons, Indigenous Peoples, veterans, persons with disabilities, 2SLGBTQIA+ individuals, and those who contribute to the diversification of ideas. We are committed to providing accessible employment practices. Please contact us at [email protected] if you require accommodations at any stage of the interview process.

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